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The association between hospital financial performance and the quality of care—a scoping review protocol
Systematic Reviews volume 10, Article number: 221 (2021)
Hospitals operate under constant pressure to contain costs and improve the quality of care. The literature suggests that there is an association between health care providers’ financial performance and the quality of care. On the one hand, providers that are financially more stable might have better capacity to maintain reliable systems and resources for quality improvement. On the other hand, providing better quality of care might lead to financial gains in the form of increased revenues or achieved savings and, in consequence, a higher profitability. The general objective of this scoping review is to identify and map the available evidence on the association between hospital financial performance and the quality of care. It aims to (1) provide a broad overview of the topic and (2) indicate a more precise research question for a future systematic review.
This scoping review will follow five stages: (1) defining the research question; (2) identifying relevant literature; (3) study selection; (4) data extraction; (5) collating, summarizing, and reporting the results; and (6) the consultation process and engagement of knowledge users. The following databases will be searched: MEDLINE via PubMed, (2) EMBASE, (3) Web of Science, (4) Scopus, (5) EconLit, (6) ABI/INFORM, and (7) Business Source Premier. The reference lists of relevant papers will be visually scanned with the aim of identifying further studies of interest. Also, a gray literature search will be conducted by screening the websites of diverse organizations dealing with hospital performance and/or quality of care. The review will not apply a publication date limit and will include both quantitative and qualitative empirical studies as well as theoretical papers, technical reports, books/chapters, and thesis. The reporting will utilize the PRISMA extension for a Scoping Review checklist.
This scoping review will provide an overview of the existing literature on the association between hospital financial performance and the quality of care. The review process will apply a rigorous methodological approach while broad inclusion criteria should assure comprehensive coverage of the available literature. The main limitation of the review is related to the general limitation of scoping reviews, i.e., the lack of a systematic quality and risk of bias assessment of included studies. In addition, the review will include only publications in English.
Systematic review registration
Open Science Framework osf.io/z25ag
Health systems around the world operate under constant pressure to contain costs and improve the quality of care [1,2,3,4]. Hospitals constitute a cornerstone of health service provision with their share of total current health expenditures ranging from 28.3% in Germany to 53.2% in Turkey in 2017 and being above 35% in 21 OECD countries . A review by Schwierz  indicated that among the European Union member states a range of policy options have been implemented with the objective to contain the growth of hospital sector costs. Studies from numerous countries have indicated that hospitals might often face challenges related to long-term financial deficits (e.g., in UK , Italy , and several Central and Eastern European countries ) and/or risk of bankruptcy (e.g., in Germany  and the USA ). At the same time, the quality of care has been an important health policy objective at both national and international levels [3, 11]. Diverse strategies aimed at quality assurance or improvement have been implemented throughout different countries, at both system and organizational/institutional levels . Several literature reviews on quality improvement strategies in hospital care can be identified [12,13,14,15], illustrating a variety of approaches in terms of the mechanisms used to improve quality as well as mixed results in terms of the effectiveness of particular approaches.
The literature suggests that there is an association between health care providers’ financial performance (FP) and the quality of care (QoC) . On the one hand, providers that are more financially stable (e.g., generate profit) might provide better quality of care as they have better capacity to finance investments in new technology, pay higher wages (and/or attract more skilled staff), and maintain reliable systems and resources for quality improvement [17, 18]. On the other hand, a better quality of care might lead to financial gains in the form of increased revenues (e.g., higher reimbursement, bonuses under “pay for quality” (P4Q) programs ), and/or achieved savings (e.g., due to improved management or limited waste ). Nevertheless, the scope of available evidence on this two-way association has not been thoroughly analyzed yet.
We have identified two previous literature reviews on associations between hospital FP and QoC, yet they were focused solely on the national context of the US market  or conducted more than a decade ago . Also, there are several published studies/reviews focusing on or including the evaluation of P4Q programs in hospital settings [19, 22,23,24]. Yet, in the case of those, the researchers were mainly interested in the impact of participation in the incentive program on quality of care (e.g., patient outcomes) and not on how the improvement in quality affected the overall hospital financial standing.
The general objective of the scoping review is to identify and map the available evidence on the association between hospital financial performance and quality of care. Both, the hospitals’ “financial performance” [25, 26] and “quality of care”  constitute complex and multidimensional concepts. They can be quantified by diverse individual indicators as well as some composite measures (combining multiple indicators). Following the general objectives of scoping reviews , we aim to provide a broad overview of the topic. We will not apply a publication date limit and will include both quantitative and qualitative empirical studies as well as theoretical papers. The results of this scoping review will help to identify and specify a more precise research topic for a future systematic review .
This scoping review will be conducted based on the methodological framework outlined by Arksey and O’Malley  and further developed by Levac et al. . This framework includes the following stages: (1) defining the research question; (2) identifying relevant literature; (3) study selection; (4) data extraction; (5) collating, summarizing, and reporting the results; and (6) the consultation process and engagement of knowledge users. The reporting will utilize the PRISMA extension for Scoping Reviews (PRISMA-ScR) checklist . The search strategy will be finalized and the searches conducted in August 2021, while data screening, extraction, and synthesis will take place from September 2021 with the scoping review being finalized by late Autumn, 2021. This project has been registered through the Open Science Framework .
Stage 1—Defining the research questions
In order to realize the general objective of this study, i.e., to identify and map the available evidence on the association between hospital financial performance and the quality of care, we have formulated the following specific research questions (RQ):
RQ1—What types of studies were conducted/papers published?
RQ2—What type of conceptual/theoretical framework was applied?
RQ3—What type of association was being assessed?
RQ4—How was the financial performance defined and measured?
RQ5—How was the quality of care defined and measured?
RQ6—What association was identified?
RG7—What limitations were stated?
Stage 2—Identifying relevant literature
Identification of the relevant studies will be achieved by searching the following electronic databases: (1) MEDLINE via PubMed, (2) EMBASE, (3) the Web of Science Core Collection, (4) Scopus, (5) EconLit, (6) ABI/INFORM, and (7) Business Source Premier. An initial scan demonstrated that these databases are most likely to identify publications that are related to the focus of this scoping review. The reference list of relevant papers will be visually scanned with the aim of identifying further studies of interest. Also, a gray literature search will be conducted by screening the websites of diverse international and national organizations dealing with hospital performance and/or quality of care.
The search strategy will combine terms from three topics: (1) hospital and (2) financial performance and (3) quality of care (Table 1). As both financial performance and quality of care are multidimensional concepts, the keyword formulation is challenging. The search strategy will address this issue by being iteratively developed by the research team in collaboration with an experienced librarian and experts in the field.
Terms will be searched as keywords in the title and/or abstract without a publication date limit. We will use medical subject headings (MeSH and Emtree, respectively) as well as related text words. Additional file 1 presents an example of the initial search strategy conducted in MEDLINE via PubMed.
Stage 3—Study selection
The search results will be downloaded and imported into Mendeley reference manager, which will be used for the study selection process. The selection will consist of two stages of screening: (1) a title and abstract review and (2) a full-text review. For the first level of screening, the following procedure will be applied: two researchers (authors of this protocol) will screen a random 10% sample of records and compare and discuss their results until consensus has been reached. If an agreement between them is sufficiently high (at least 80% raw agreement), the remaining records will be screened by one researcher. If the agreement is below 80%, another 10% sample will be screened by the same two researchers and the process will be repeated. The full-text articles will be assessed independently by two researchers to determine whether they meet the following inclusion criteria:
Both FP and QoC are defined and measured
The focus is the hospital setting
The association between FP and QoC is assessed
It is a peer-reviewed empirical study or theoretical paper, technical report, book/chapter, thesis
The full text is available in English (conference abstract will not be included)
Any discrepancies between the two researchers will be addressed by consulting the third researcher who will take a final decision on paper inclusion.
Stage 4—Data extraction
A data collection table will be developed by the research team. The data will be extracted into a standardized template—in the form of a Microsoft Office Excel spreadsheet. Table 2 presents the general overview of the data collection instrument. Each section of data extraction will be related to a specific research question with assigned codes for further analysis (where appropriate). Depending on the number and type of included publication, a separate extraction table will be developed for empirical studies (quantitative and qualitative) and theoretical papers as well as gray literature. This will be an iterative process, with the data from the first 5 studies extracted independently by two researchers (the authors of this protocol) and then compared. If necessary, the data collection instrument will be adjusted (piloting the extraction sheet). Afterwards, the data from a random sample of 10% of the studies will be extracted by the same two researchers independently and compared. Any discrepancies will be further discussed to ensure consistency. If the agreement between the two researchers is sufficiently high (at least 80% raw agreement), the data of the remaining studies will be extracted by one researcher. If the agreement is below 80%, the process will be repeated until the threshold of 80% is reached.
Stage 5—Collating, summarizing, and reporting the results
The collected data will be analyzed using both quantitative and qualitative (thematic analysis) methods. Table 2 presents examples of the coding themes. For both concepts, FP and QoC, we will apply classifications which already exist in the literature. In the case of the FP concept, the standard ratio analysis divides indicators into four main categories: profitability, liquidity, debt management, and asset management . In the case of QoC, the classical, Donabedian framework  divides indicators into three categories related to the structures, processes, and outcomes of care. These classifications of indicators will be used as a starting point for data analysis. Data on the identified associations will be extracted by focusing on the particular statistical analysis results and its significance level, followed by coding the overall association between FP and QoC as positive, negative, etc. During the analysis, the research team will discuss and revise the coding template when appropriate. We plan to provide a summary overview of the results by using both tables and graphical visualizations (if appropriate). Since we aim to synthesize and describe the coverage of the evidence, we will not assess the studies’ quality . For the data reporting, we will utilize the PRISMA-ScR checklist  (Additional file 2).
Stage 6—The consultation process and engagement of knowledge users
The objective of this stage is to obtain additional information or further insights that might be missing in the published literature . At the same time, the consultation process will help to tailor and refine preliminary results based on stakeholder needs in order to support knowledge transfer into practice . More specifically, our preliminary findings will be shared with the relevant stakeholders (hospital managers and quality improvement experts, e.g., during relevant national and international conferences) in order to provide a better understanding and validity of the results. As one of our objectives is to identify the topic for a future systematic review, we hope that involving stakeholders will help to formulate the most relevant research questions.
This scoping review will identify and map a broad spectrum of evidence on the association between hospital financial performance and the quality of care. The review process will apply a rigorous methodological approach while wide-ranging inclusion criteria (quantitative and qualitative empirical studies as well as theoretical papers, no date limit) should assure broad coverage of the available literature. In case this protocol needs to be amended following its publication, the date, detailed description, and justification for each amendment will be reported.
There are several potential limitations to be noted. Firstly, following guidance on conducting scoping reviews , no quality assessment and risk of bias assessment of included studies will be conducted. Secondly, due to language limitations of the review team, only publications in English will be considered. We are also aware that there is abundance of additional factors that may influence both the hospital FP and QoC and we might identify mostly observational studies (e.g., cross-sectional or longitudinal), which may identify associations but cannot answer questions of causality. Yet, we would be still able to define the strengths of these associations and describe the control variables used.
Despite the above-mentioned limitations, we believe that the results of this scoping review will be of interest for both researchers and policy-makers at the health system level, as well as hospital managers at the micro level. By providing a systematic overview of the existing literature, we aim to build a knowledge base around the topic of associations between hospital FP and QoC. We hope to answer the question whether there is a trade-off between these two areas and define more precise research questions for future investigations (e.g., a systematic review and meta-analysis). Our findings could also indicate that the relationship depends on the context, and future research would have to place a stronger emphasis on contextual factors. The findings will be published in a peer-reviewed journal. The paper will be circulated through relevant mailing lists and social media, as well as diverse research platforms. The findings will also be disseminated through conference presentations as well as summaries for key stakeholders (e.g., via the knowledge transfer platform of the leading author university).
Availability of data and materials
All data generated or analyzed during the study are included in the manuscript.
Quality of care
Pay for quality
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Dubas-Jakóbczyk, K., Kocot, E., Tambor, M. et al. The association between hospital financial performance and the quality of care—a scoping review protocol. Syst Rev 10, 221 (2021). https://doi.org/10.1186/s13643-021-01778-3
- Financial performance
- Quality of care