Table 1 Summary of inclusion and exclusion criteria for the two review questions (RQs)
Inclusion criteria (both Question 1 and Question 2) | ||
|---|---|---|
Setting | Inpatient, outpatient, primary and secondary care; public & private; high income countries; English language | |
Care type | Chronic care, acute care, surgical and hospital interventions | |
Complaints/claims | Regulatory or direct to practice/hospital complaints. Litigated or unlitigated claims | |
Study design | Systematic reviews, randomised controlled trials, cohort, case–control, interrupted time series, pre-post | |
Question 1—patient characteristics | Question 2—remedial interventions | |
Participants | Patients and family members | Doctors |
Exposure/intervention characteristics | Patient socio-demographics (e.g. age, gender, nationality), diagnosis, medical history, relationship with doctor, setting, family involvement | Education for doctors including communication and risk mitigation strategies, workflow, change roles and responsibilities |
Outcomes | Number or rate of complaints/claims | Number or rate of complaints/claims, claims management, patient or doctor satisfaction, doctor risk profile or performance, doctor confidence |