Table 1 Inclusion and exclusion criteria

Population

Any patients or service users without age restriction (e.g., including children and youth) accessing face-to-face health, education, justice or social care/social work

Computer-facing services—e.g., virtual platform interventions (Telecare, etc.), artificial intelligence, relational data bases. Human–computer interaction

Concept

Relational practice from a systemic and organisational perspective, defined as practice and/or intervention that prioritises interpersonal relationships in service provision, in relation both to external (organisational contexts) and internal (how this is received by workers and service users) aspects.

Studies/articles purely about the therapeutic relationship/alliance

Studies of interventions/work practices/ Service Provision where the focus is not specifically on the relational component

Studies/articles about an evidence-based or therapeutic interaction linked to a psychological intervention or focussed solely on group/one-to-one interactions

Context

People facing services across and the following sectors: Education (including any type of education provision, i.e. school, college, university), Health (any health service), Criminal Justice (e.g. Liaison and Diversion, Prisons, Probation, Offender Personality Disorder, YOT, Police, Special Hospital), and Social Care/Work (including third sector organisation provision)

Any services/organisations outside of the 4 defined sectors. For example, studies examining exclusively business and work focussed.