From: Instruments to measure patient experience of healthcare quality in hospitals: a systematic review
Instrument | Primary purpose | Validity | Reliability | Cost efficiency | Acceptability | Educational impact | ||||
---|---|---|---|---|---|---|---|---|---|---|
 |  | Content/theoretical development | Construct (structural, cross-cultural) | Criterion validity | Internal consistency | Other reliability | Was the correct error source investigated? | Rating | Rating | Rating |
HCAHPS | National comparisons | *(−) | ****(?) |  | ****(+) | ***/****(+?) | Y | * | *** | *** |
QPP | Quality improvement | ****(+) | ***(+?) | *(+) | ****(+) | Â | Y | ** | ** | ** |
QPPS | Quality improvement | Â | Â | ****(+) | ****(+) | Â | P | *** | *** | ** |
PPE-15 | National performance indicators | ****(+) | ****(+) | ***(+) | ***/****(+) | Â | P | ** | *** | ** |
NHSIP | National performance indicators | ****(+) | Â | Â | **(?) | Â | N | * | *** | ** |
SIPES | National comparisons | ****(+) | Â | Â | *(+) | Â | N | * | **** | *** |
HKIEQ | National comparisons | ****(+) | **(+?) | Â | **(+) | **(+) | Y | * | *** | ** |
PEQ | Quality improvement and national surveillance | ***(+) | **/***(+?) | Â | **(+) | **(+) | Y | ** | **** | * |
NORPEQ | Cross-national comparisons in Nordic countries | ***(+) | ***(+) | Â | **(+) | ***(+) | Y | *** | **** | *** |
I-PAHC | Quality improvement in low-income settings | ****(+) | ***/****(+?) | Â | ****(+) | Â | P | *** | *** | *** |
PPQ | Local quality improvement | ****(+) | ****(+) | Â | ****(+) | Â | P | ** | **** | *** |