Skip to main content

Table 3 Instrument overview

From: Instruments to measure patient experience of healthcare quality in hospitals: a systematic review

Instrument/abbreviation Associated papers Country of origin Domains covered Conceptual framework No. of items Mode of administration Timing of administration
Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Sofaer et al. [48] USA Nurse communication Reflective 24 Mail 48 h—6 weeks of discharge
Keller et al. [26] Doctor communication Telephone
O’Malley [36] Physical comfort Mail with telephone follow-up
Levine et al. [29] Pain control
Giordano et al. [20] Medicine communication
Agency for Healthcare Research and Quality [1] Discharge information Interactive Voice Recognition (IVR)
Centers for Medicare and Medicaid [8] Responsiveness to patient
Quality from the Patients' Perspective (QPP) Wilde et al. [56] Sweden Medical-technical competence Reflective 68 Self-completion questionnaire At discharge
Wilde et al. [55] Physical technical conditions
Larsson et al. [28] Personal necessities
Identity-orientated approach
Socio-cultural atmosphere
Positive treatment of significant others
Quality from the Patients' Perspective Shortened (QPPS) Larsson et al. [27] Sweden Medical-technical competence Reflective 24 Self-completion questionnaire At discharge
Physical technical conditions
Identity-orientated approach
Socio-cultural atmosphere
Picker Patient Experience Questionnaire (PPE-15) Jenkinson et al. [25] England Information and education Reflective 15 Self-completion postal questionnaire Within 1 month of discharge
Jenkinson et al. [24] Coordination of care
Reeves et al. [42] Physical comfort
Emotional support
Respect for patient preferences
Involvement of family and friends
Continuity and transition
Overall impression
NHS Inpatient Survey (NHSIP) Boyd [6] England (originated in the USA) Admission to hospital Formative 70 Postal survey Between 4 and 5 months of discharge
Sizmur and Redding [47] The hospital and ward
Picker Institute Europe [40] Doctors
Decourcy et al. [13] Nurses
Your care and treatment
Operations and procedures
Leaving hospital
Scottish Inpatient Patient Experience Survey (SIPES) Scottish Government [46] Scotland Admission to hospital Formative 30 Postal survey, questionnaire (also available online, by telephone and via text phone) Between 4 and 5 months of discharge
The hospital and ward
Scottish Government [45]
Care and treatment
Hospital staff
Arrangements for leaving hospital
Care and support services after leaving hospital
Hong Kong Inpatient Experience Questionnaire (HKIEQ) Hospital Authority [22] Hong Kong Prompt access Reflective 62 Mixed 48 h—1 month after discharge
Information provision 92 % interviewed by telephone
Wong et al. [59]
Care and involvement in decision-making
Physical and emotional needs 8 % face-to-face home interviews
Coordination of care
Respect and privacy
Environment and facilities
Handling patient feedback
Overall care of health professionals and quality of care
Patient Experience Questionnaire (PEQ) Pettersen et al. [39] Norway Information future complaints Reflective 35 Postal self-completion questionnaire 6 weeks after discharge
Nursing services
Information examinations
Contact with next-of-kin
Doctor services
Hospital and equipment
Information medication
General satisfaction
Norwegian Patient Experience Questionnaire (NORPEQ) Oltedal [37] Norway Whether doctors were understandable Reflective 8 Self-completion Within 7 weeks of discharge
Doctors professional skills
Nurses professional skills
Nursing care
Whether doctors and nurses were interested in the patients problems
Information on tests
Patient Experiences with Inpatient Care (I-PAHC) Webster et al. [53] Ethiopia Nurse communication Reflective 16 Interviewer-assisted completion After first day of admission
Doctor communication
Physical environment
Pain management
Medication and symptom communication
Patient Perceptions of Quality (PPQ) Rao et al. [41] India Medicine availability Reflective 16 Interviewer-assisted completion Not specified
Medical information
Staff behaviour
Doctor behaviour
Hospital infrastructure