From: Instruments to measure patient experience of healthcare quality in hospitals: a systematic review
Instrument/abbreviation | Associated papers | Country of origin | Domains covered | Conceptual framework | No. of items | Mode of administration | Timing of administration |
---|---|---|---|---|---|---|---|
Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) | Sofaer et al. [48] | USA | Nurse communication | Reflective | 24 | 48 h—6 weeks of discharge | |
Keller et al. [26] | Doctor communication | Telephone | |||||
O’Malley [36] | Physical comfort | Mail with telephone follow-up | |||||
Levine et al. [29] | Pain control | ||||||
Giordano et al. [20] | Medicine communication | ||||||
Agency for Healthcare Research and Quality [1] | Discharge information | Interactive Voice Recognition (IVR) | |||||
Centers for Medicare and Medicaid [8] | Responsiveness to patient | ||||||
Quality from the Patients' Perspective (QPP) | Wilde et al. [56] | Sweden | Medical-technical competence | Reflective | 68 | Self-completion questionnaire | At discharge |
Wilde et al. [55] | Physical technical conditions | ||||||
Larsson et al. [28] | Personal necessities | ||||||
Characteristics | |||||||
Identity-orientated approach | |||||||
Situation | |||||||
Participation | |||||||
Commitment | |||||||
Socio-cultural atmosphere | |||||||
Positive treatment of significant others | |||||||
Quality from the Patients' Perspective Shortened (QPPS) | Larsson et al. [27] | Sweden | Medical-technical competence | Reflective | 24 | Self-completion questionnaire | At discharge |
Physical technical conditions | |||||||
Identity-orientated approach | |||||||
Socio-cultural atmosphere | |||||||
Picker Patient Experience Questionnaire (PPE-15) | Jenkinson et al. [25] | England | Information and education | Reflective | 15 | Self-completion postal questionnaire | Within 1Â month of discharge |
Jenkinson et al. [24] | Coordination of care | ||||||
Reeves et al. [42] | Physical comfort | ||||||
Emotional support | |||||||
Respect for patient preferences | |||||||
Involvement of family and friends | |||||||
Continuity and transition | |||||||
Overall impression | |||||||
NHS Inpatient Survey (NHSIP) | Boyd [6] | England (originated in the USA) | Admission to hospital | Formative | 70 | Postal survey | Between 4 and 5Â months of discharge |
Sizmur and Redding [47] | The hospital and ward | ||||||
Picker Institute Europe [40] | Doctors | ||||||
Decourcy et al. [13] | Nurses | ||||||
Your care and treatment | |||||||
Operations and procedures | |||||||
Leaving hospital | |||||||
Scottish Inpatient Patient Experience Survey (SIPES) | Scottish Government [46] | Scotland | Admission to hospital | Formative | 30 | Postal survey, questionnaire (also available online, by telephone and via text phone) | Between 4 and 5Â months of discharge |
The hospital and ward | |||||||
Scottish Government [45] | |||||||
Care and treatment | |||||||
Hospital staff | |||||||
Arrangements for leaving hospital | |||||||
Care and support services after leaving hospital | |||||||
Hong Kong Inpatient Experience Questionnaire (HKIEQ) | Hospital Authority [22] | Hong Kong | Prompt access | Reflective | 62 | Mixed | 48 h—1 month after discharge |
Information provision | 92Â % interviewed by telephone | ||||||
Wong et al. [59] | |||||||
Care and involvement in decision-making | |||||||
Physical and emotional needs | 8Â % face-to-face home interviews | ||||||
Coordination of care | |||||||
Respect and privacy | |||||||
Environment and facilities | |||||||
Handling patient feedback | |||||||
Overall care of health professionals and quality of care | |||||||
Patient Experience Questionnaire (PEQ) | Pettersen et al. [39] | Norway | Information future complaints | Reflective | 35 | Postal self-completion questionnaire | 6Â weeks after discharge |
Nursing services | |||||||
Communication | |||||||
Information examinations | |||||||
Contact with next-of-kin | |||||||
Doctor services | |||||||
Hospital and equipment | |||||||
Information medication | |||||||
Organisation | |||||||
General satisfaction | |||||||
Norwegian Patient Experience Questionnaire (NORPEQ) | Oltedal [37] | Norway | Whether doctors were understandable | Reflective | 8 | Self-completion | Within 7Â weeks of discharge |
Doctors professional skills | |||||||
Nurses professional skills | |||||||
Nursing care | |||||||
Whether doctors and nurses were interested in the patients problems | |||||||
Information on tests | |||||||
Patient Experiences with Inpatient Care (I-PAHC) | Webster et al. [53] | Ethiopia | Nurse communication | Reflective | 16 | Interviewer-assisted completion | After first day of admission |
Doctor communication | |||||||
Physical environment | |||||||
Pain management | |||||||
Medication and symptom communication | |||||||
Patient Perceptions of Quality (PPQ) | Rao et al. [41] | India | Medicine availability | Reflective | 16 | Interviewer-assisted completion | Not specified |
Medical information | |||||||
Staff behaviour | |||||||
Doctor behaviour | |||||||
Hospital infrastructure |