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Table 3 Patient navigator activities across included studies for individuals with other conditions

From: Mapping variation in intervention design: a systematic review to develop a program theory for patient navigator programs

 

Navaneethan 2017

Metsch 2016

Giordano 2016

Bassett 2016a

Percac-Lima 2015

Metsch 2015

Fiscella 2012

Sullivan 2012

Kneipp 2011

Ell

2009

Wohl

2006

Gardner 2005

Provide education (written or verbal)

b

b

b

b

 

b

b

b

b

b

b

c

Schedule healthcare appointments

b

b

b

  

b

b

 

b

   

Attend patient appointments

b

b

   

c

b

 

b

  

c

Facilitate healthcare referrals

b

b

   

b

c

b

c

 

b

b

Improve communication with HCP

      

b

b

c

 

b

 

Provide information to HCP

b

b

  

b

 

b

 

c

 

b

c

Act as an interpreter

            

Support self-management

b

b

b

b

 

b

  

c

b

b

b

Provide social and emotional support

b

b

b

b

 

c

c

b

b

c

b

b

Help patients with goal setting

 

b

b

  

c

 

c

b

 

b

c

Link patients to social resources

b

b

  

c

b

b

c

b

 

b

 

Link patients to billing/insurance personnel

b

b

  

c

b

c

c

c

 

b

c

Link patients to financial resources

b

   

c

c

b

c

c

 

b

 

Liaise with employer to ensure health needs are met

        

b

   

Monitor attendance and follow-up after missed appointments

      

c

b

c

   

Other

    

b

Appointment reminders

b

Arrange transportation

 

b

Arrange transportation

    
  1. HCP healthcare provider
  2. aData from Bassett et al. extracted via content analysis only as attempts to contact the author were unsuccessful
  3. bInformation extracted from content analysis of published manuscript
  4. cAdditional information provided via direct correspondence with author