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Table 3 Patient navigator activities across included studies for individuals with other conditions

From: Mapping variation in intervention design: a systematic review to develop a program theory for patient navigator programs

  Navaneethan 2017 Metsch 2016 Giordano 2016 Bassett 2016a Percac-Lima 2015 Metsch 2015 Fiscella 2012 Sullivan 2012 Kneipp 2011 Ell
Gardner 2005
Provide education (written or verbal) b b b b   b b b b b b c
Schedule healthcare appointments b b b    b b   b    
Attend patient appointments b b     c b   b    c
Facilitate healthcare referrals b b     b c b c   b b
Improve communication with HCP        b b c   b  
Provide information to HCP b b    b   b   c   b c
Act as an interpreter             
Support self-management b b b b   b    c b b b
Provide social and emotional support b b b b   c c b b c b b
Help patients with goal setting   b b    c   c b   b c
Link patients to social resources b b    c b b c b   b  
Link patients to billing/insurance personnel b b    c b c c c   b c
Link patients to financial resources b     c c b c c   b  
Liaise with employer to ensure health needs are met          b    
Monitor attendance and follow-up after missed appointments        c b c    
Other      b
Appointment reminders
Arrange transportation
Arrange transportation
  1. HCP healthcare provider
  2. aData from Bassett et al. extracted via content analysis only as attempts to contact the author were unsuccessful
  3. bInformation extracted from content analysis of published manuscript
  4. cAdditional information provided via direct correspondence with author