IHI domain | Patient and family engagement strategies |
---|---|
Leadership and accountability | Patients and the healthcare need to agree on goals and clearly define roles and accountability for goal achievement |
Clinical team members offer advice on clinical components | |
Patients and families give their perspectives until there is agreement on goals | |
Teamwork and communication | Patients and families are considered part of the team and receive accurate, timely, and relevant communication about their health and care |
Psychological safety | Patients should feel psychologically safe to share their concerns with the clinical team |
Healthcare team members receive patient perspectives openly and without judgment | |
Patients are encouraged to be transparent about clinical signs, symptoms and treatment adherence | |
Negotiation | The healthcare team engages in collaborative negotiation with patients and families |
Healthcare team knows the patients’ priorities, worries, and desired outcomes | |
Transparency | Transparency with patients and families, particularly with respect to adverse events, is promoted |
Opportunities for patients and families to engage in care, making use of opportunities such as patient portals | |
Reliability | Patients can help to develop ways to make the process more reliable |
Improvement and measurement | Patients share perspectives, experiences, and ideas about ongoing improvement efforts |